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Computer telephony integration
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#	Item
731	Customer Service Operations Add to Reading List Source URL: ocme.dc.gov Language: English - Date: 2012-05-14 13:13:00 Voice-mail United States Postal Service Customer service Business Marketing Value proposition Call centre Computer telephony integration Telephony
732	ACCESS UNIFIED NETWORKS HELPS ACCELERATE THE REBIRTH OF THE AUTOMOTIVE INDUSTRY Automotive Dealers Creating Competitive Advantages with New Technology Add to Reading List Source URL: www.accessunified.net Language: English - Date: 2014-03-26 15:43:50 Electronics Teleconferencing Unified communications Videotelephony Voice-mail Automatic call distributor Selling Telephony Electronic engineering Computer telephony integration
733	MEDIA BACKGROUNDER Timelines: October 24, 2007 – Council approves: • Adoption of an internally operated model (enhanced version) of service delivery for a consolidated 311 service. • Established Contact Centre deve Add to Reading List Source URL: www.winnipeg.ca Language: English - Date: 2009-01-16 10:14:32 Contact centre Canadian Union of Public Employees Winnipeg Call centre Computer telephony integration Telephony
734	MEDIA BACKGROUNDER Timelines: October 24, 2007 – Council approves: • Adoption of an internally operated model (enhanced version) of service delivery for a consolidated 311 service. • Established Contact Centre deve Add to Reading List Source URL: winnipeg.ca Language: English - Date: 2009-01-16 10:14:32 Contact centre Canadian Union of Public Employees Winnipeg Call centre Computer telephony integration Telephony
735	Technological Considerations Overview Technologies supporting quitlines are constantly evolving. They Add to Reading List Source URL: www.cdc.gov Language: English - Date: 2013-09-26 20:05:16 Telephone exchanges Videotelephony Business telephone system Call centre Quitline Enhanced 9-1-1 Automatic call distributor Toll-free telephone number Integrated Services Digital Network Telephony Electronic engineering Computer telephony integration
736	CSD Shared Workload Project: Improving Customer Access Babs Roberts, Director Community Services Division Washington State Department of Social & Health Services Add to Reading List Source URL: www.cafoodbanks.org Language: English - Date: 2014-05-21 17:56:51 Computer telephony integration Telephony Business Toll-free telephone number Telemarketing Workload Traffic flow Electronic engineering Electronics Inter-process communication Telephone numbers Call centre
737	Summary Project Dashboard[removed]NMHIX Operations NMHIX Project Status Add to Reading List Source URL: www.nmhix.com Language: English - Date: 2014-04-15 11:01:09 Call centre Computer telephony integration Telephony
738	Summary Project Dashboard[removed]NMHIX Operations NMHIX Project Status Add to Reading List Source URL: www.nmhix.com Language: English - Date: 2014-07-19 14:47:49 Acceptance testing Call centre Computer telephony integration Telephony
739	Summary Project Dashboard[removed]NMHIX Operations NMHIX Project Status Add to Reading List Source URL: www.nmhix.com Language: English - Date: 2014-05-13 10:06:34 Call centre Computer telephony integration Telephony
740	Case Study: RenoDIRECT Citizen Service Center Add to Reading List Source URL: www.qscend.com Language: English - Date: 2010-06-08 15:37:51 Call centre Computer telephony integration Telephony Reno Nevada Customer relationship management E-Government Technology Marketing Business Electronic commerce

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